AI Transformation & Operational Excellence
Designing Intelligence.
Accelerating Performance.
Blending 30 years of operations leadership with hands-on AI agent building to help your teams eliminate wasted effort, scale efficiently, and deliver exceptional customer outcomes.
Practical wisdom. Proven results.
What We Do
Services Built for the Future of Operations
Every engagement is grounded in real operational experience — not theory. We design solutions that work in the field, not just on paper.
AI Agent Design & Deployment
Role-specific AI agents built and deployed to automate repetitive workflows, surface insights in real time, and free your team to focus on high-value work.
Operational Excellence
End-to-end process optimization across multi-site operations — eliminating waste, standardizing workflows, and building the operational infrastructure for sustainable growth.
AI Enablement & Training
Company-wide AI literacy programs and role-specific training that build internal capability, reduce resistance to change, and accelerate adoption at every level.
AI Transformation Strategy
A clear, executable roadmap for integrating AI into your operations — from governance frameworks and tool selection to change management and measurable ROI.
Customer Experience Optimization
Leveraging AI and operational best practices to dramatically improve customer outcomes, reduce friction, and build loyalty that drives long-term revenue.
AI Governance & Compliance
Policies, guardrails, and oversight frameworks that ensure your AI deployments are responsible, auditable, and aligned with organizational values and regulatory requirements.
About Melissa Sawin
Where Operational Mastery Meets AI Innovation
Melissa Sawin is an executive AI Transformation Architect with a rare combination of deep operational experience and cutting-edge AI expertise. With 30 years of operations leadership, she has overseen four plants, led teams of 350 employees, and managed $100 million businesses — all while becoming known for dramatically improving customer experience.
Known for building high-performing operations leadership teams and blessed with an uncommon dose of common sense, Melissa brings a rare combination of strategic vision and practical execution to every engagement.
Today, she brings that same results-driven approach to AI transformation. She designs and deploys role-specific AI agents, governance frameworks, and company-wide enablement programs that help organizations eliminate wasted effort, scale efficiently, and deliver better outcomes for their customers.
Every solution is built to work in the real world — not just on a whiteboard. If you're ready to transform your operations with AI, Melissa brings both the strategic vision and the hands-on expertise to make it happen.
What Others Say
Trusted by Leaders Across Industries
“I'm thrilled that you're so excited to be our AI architect. I firmly believe this gives you excitement but also provides us a vehicle to do something we probably wouldn't do if you were not available for this role. You have made immense improvements in the operational team — significant improvements in almost every metric — with an understanding that we're still on a journey, but we have come so far.”
Proven Track Record
Results That Speak for Themselves
Three decades of operational leadership, measured in outcomes — not just activity.
Drove NPS from below 20 to consistently above 40 — more than doubling customer satisfaction scores across a multi-site operation.
Built a safety and ergonomics program from the ground up where none previously existed, reducing the Experience Modification Rate below the industry average.
Led full implementation of the Pinnacle operating system across all of operations — every team member participating in tactical meetings with Win the Week and quarterly rocks cadence.
Oversaw four manufacturing facilities, 350 employees, and $100 million in business — driving operational excellence and customer outcomes at scale.
Organized, led, and oversaw more than 100 Kaizen events — embedding a culture of continuous improvement across operations, quality, and delivery.
Trained hundreds of manufacturing professionals in lean principles as an instructor for the Minnesota Manufacturers Alliance over 14 years, teaching Leaders Standard Work and Measuring the Right Things.
* Experience Modification Rate figure is approximate — to be verified.
Ready to Transform?
Your Operations Are Ready for AI.
Is Your Team?
Let's build a roadmap that turns your operational challenges into competitive advantages — starting with a no-obligation consultation.
Start the ConversationGet In Touch
Let's Build Something
Extraordinary Together
Whether you're just beginning to explore AI or ready to deploy your first agents, I'd love to learn about your operation and share how we can accelerate your transformation.